Home Care & Commercial Retainer
Membership Terms & Conditions
1. Acceptance of Terms
These Terms & Conditions ("Terms") govern enrollment in a HandyTech LLC ("HandyTech," "we," "us") Home Care membership or Commercial Retainer plan (each, a "Plan"). By enrolling in a Plan — whether by phone, text, in person, or through an online checkout — the person or business enrolling ("Member," "you") agrees to these Terms. If you are enrolling on behalf of a business, you represent that you have authority to bind that business.
2. Description of Plans
2.1 Home Care (Residential)
A discount-and-priority membership for residential customers. Membership provides a standing percentage discount off HandyTech's standard published flat-rate pricing (see handytech.netlify.app/pricing.html) for named services, or off the standard $89/hr labor rate for time-based work, on every service call, plus priority scheduling ahead of non-member requests, capped complimentary phone/text support, and a set number of free visits per membership year. These benefits are identical whether you pay monthly or annually.
| Tier | Basic | Plus | Premium |
|---|---|---|---|
| Monthly fee | $19/mo | $29/mo | $49/mo |
| Annual fee (8% off 12× monthly) | $209.76/yr | $320.16/yr | $540.96/yr |
| Discount on service labor | 20% | 25% | 30% |
| Free visits/yr | 1 | 2 | 3 |
| Scheduling priority | Next business day | Same day | Same day |
| Phone/text support | 2 quick questions/wk | 4 quick questions/wk | Unlimited quick questions |
| Additional benefits | Locked-in rate, early access to seasonal specials | + Seasonal maintenance reminders | + Annual home tech checkup, smart home monitoring, 4-hr emergency response, concierge referrals for non-HandyTech trades |
"Quick question" means a phone or text exchange under approximately 10 minutes. Support beyond that is billed at your tier discount off HandyTech's standard hourly labor rate ($89/hr as of the effective date). Discounts apply to labor only; parts and materials are billed at cost.
Every Home Care member — monthly or annual — receives a set number of free service visits per membership year: 1 for Basic, 2 for Plus, 3 for Premium. A free visit is judged against the whole invoice for that call, not individual line items: invoices totaling $200 or less are waived entirely (no charge), and invoices over $200 receive 50% off instead; either outcome uses one annual credit. This treatment applies until the Member's annual credits are used up, after which invoices for the remainder of the membership year are discounted at the standard tier rate shown above. Unused credits do not roll over between membership years. Paying annually simply costs 8% less than paying monthly for 12 months — it does not change which benefits you receive.
Premium members who pay annually may also extend a 25% discount to family and friends on HandyTech services, and may use their own Premium benefits at service addresses other than the one on file at signup. For all other tiers, and for Premium Monthly, benefits apply only to the address provided at enrollment.
2.2 Commercial Retainer
A monthly retainer for businesses that includes a small, fixed number of routine service visits, a guaranteed response-time commitment, and a discount on new installation, upgrade, and expansion projects. Commercial Retainer clients receive one consolidated monthly invoice. These benefits are identical whether you pay monthly or annually; paying annually costs 15% less than 12 months at the monthly rate.
| Tier | Starter | Professional | Enterprise |
|---|---|---|---|
| Monthly fee | $299/mo | $499/mo | $799/mo |
| Annual fee (15% off 12× monthly) | $3,049.80/yr | $5,089.80/yr | $8,149.80/yr |
| Included routine visits | 1/mo, up to 2 hrs | 2/mo, up to 2 hrs each | 3/mo, up to 3 hrs each |
| Response-time commitment | Next business day | Same business day | 4-hr emergency, 7 days/wk |
| Discount on new installs/upgrades/projects | 15% | 20% | 25% |
| Additional benefits | Unlimited quick phone/text support, quarterly check-in, locked-in pricing, insurance certificate on file | + Quarterly tech audit, monthly health report | + Priority scheduling extends to overage work, 20% pass-along discount to employees/friends/family |
| Additional covered location | +$149/mo | +$249/mo | Included — covers other locations, including the Member's home |
"Included routine visits" cover existing, previously installed equipment or fixtures that need routine service or repair, up to the time limit stated above per visit. Visits beyond the monthly allotment, or time beyond the per-visit limit, are billed at HandyTech's standard hourly labor rate ($89/hr as of the effective date) — no tier discount applies to overage on routine work. New installations, upgrades, expansions, and other project-scope work are quoted and billed separately from included visits, and receive the tier discount shown above applied to the invoice total. Commercial Retainer discounts are not stackable with other HandyTech offers — see Section 4.
3. Billing and Payment
- Plans bill automatically on a recurring monthly basis, or annually if you elect the annual option, to the payment method on file. Paying annually costs 8% less for Home Care and 15% less for Commercial Retainer than 12 months at the monthly rate; all other Plan benefits are identical whether you pay monthly or annually.
- All Plan payments are non-refundable. If you cancel, you keep full Plan benefits (including any unused visits or credits) through the end of the period you've already paid for, and you will not be charged again going forward. Exception: if HandyTech ends an annual Member's Plan early for reasons other than the Member's breach of these Terms, HandyTech will refund the unused portion of that annual payment on a prorated monthly basis.
- Mississippi sales tax (currently 7%) is added to every Plan charge in addition to the listed price, as required by state law.
- You authorize HandyTech to charge your payment method on file for the recurring Plan fee, applicable sales tax, any overage charges, and any separately billed project work you approve, until you cancel.
- HandyTech may change Plan pricing with at least 30 days' written notice before the change takes effect on your account.
- Failed or declined payments may result in a pause of Plan benefits until a valid payment method is provided.
4. Discount Stacking with Other Offers
Home Care plan discounts are stackable with other HandyTech offers, discounts, and promotions unless a specific offer states otherwise. This includes HandyTech's standing discounts for military, law enforcement, first responders, homeschool families, college students/student-athletes, and seniors. Where a Home Care Member qualifies for more than one discount, HandyTech will apply the combination that gives the Member the greatest total savings on eligible labor, subject to the specific terms of each individual offer. Proof of eligibility (ID or equivalent) may be requested for non-membership discounts at time of service. Commercial Retainer discounts are not stackable with other HandyTech offers, discounts, or promotions.
5. Cancellation
You may cancel your Plan at any time by texting or emailing HandyTech ((601) 909-5117 or odeeholdings@gmail.com). There is no minimum term and no early termination fee. Cancellation stops future billing effective immediately — HandyTech will not charge you again after your cancellation is processed. Plan payments already made are non-refundable, and you keep full access to your Plan's benefits, including any unused visits or credits, through the end of the period you've already paid for. See Section 3 for the limited exception that applies when HandyTech, rather than the Member, ends an annual Plan early.
6. Fair Use
Plan benefits are intended for the Member's own residence or place of business and ordinary use of HandyTech's services. HandyTech reserves the right to decline to renew, or to cancel with notice, any Plan used in a manner inconsistent with its intended purpose.
7. Scope of Work; Licensing
Certain categories of work require licenses HandyTech does not hold and will not perform directly, including new electrical circuits and panel work (licensed electrician required) and, where applicable, security camera, access control, and alarm system work (Mississippi Fire Marshal Electronic Protection license). Where HandyTech coordinates a licensed subcontractor to complete such work, that portion is billed separately and is not subject to this Plan's discount unless otherwise agreed in writing.
8. Warranty
HandyTech warrants standard services for 30 days and installation or project work for 90 days from completion, against defects in HandyTech's workmanship. This is HandyTech's sole express warranty; all other warranties, express or implied, are disclaimed to the maximum extent permitted by law.
9. Insurance
HandyTech LLC maintains commercial general liability insurance. A certificate of insurance is available on request. Coverage is subject to the insurer's policy terms, conditions, and exclusions in effect at the time of any claim.
10. Limitation of Liability
To the maximum extent permitted by Mississippi law, HandyTech's total liability to a Member is limited to the total Plan fees paid by that Member in the 12 months preceding a claim. HandyTech is not liable for indirect, incidental, special, consequential, or punitive damages.
11. Indemnification
You agree to indemnify HandyTech from third-party claims arising from your misuse of a Plan or breach of these Terms, except to the extent the claim arises from HandyTech's negligence or willful misconduct.
12. Force Majeure
HandyTech is not liable for delay or failure to perform caused by events beyond its reasonable control. Response-time commitments are suspended, not forfeited, during such events.
13. Dispute Resolution; Arbitration; Class Action Waiver
Before filing any claim, you agree to contact HandyTech and give us 30 days to resolve the dispute informally. Except as provided below, disputes will be resolved by binding individual arbitration administered under the American Arbitration Association's rules, on an individual basis only — not as a class, collective, or representative action. You may opt out of arbitration by sending written notice to odeeholdings@gmail.com within 30 days of first enrolling, stating your name, your Plan, and that you opt out. If you opt out, disputes will be resolved in the courts of Forrest County, Mississippi. Either party may bring an individual claim in small claims court in lieu of arbitration. These Terms are governed by the laws of the State of Mississippi.
14. Changes to These Terms
HandyTech may update these Terms from time to time. Material changes will be communicated by email, text, or an updated effective date on this page at least 30 days before they take effect.
15. Contact
Questions about these Terms: (601) 909-5117 or odeeholdings@gmail.com.